All I know is that in order for me and my team to continue doing what we do best, we need all the support which we can get. And that is inclusive of participation from other parties.
First is hiring - hiring the correct person for the job is almost impossible. You need a combination of both English fluency and IT literate. I am not an IT literate but I do have what it takes to be part of this team and that is attitude. But then again, how do actually gauge attitude during interview? Its not easy to come up with an assessment for that. Maybe to test patient and concentration you can try to use the cube puzzle game. So give it to them and try to strike a conversation with them. See where do they focus more, the game or you? Its a good practice for multitasking as well :) In this job environment multi tasking is a must and therefore, during the interview stage they will know what's coming their way.
Training will be challenging as a bunch of people with different abilities and capabilities are grouped together and the training needs to be for a general batch. You will have difficulties in terms of assuring that these people do understand what you are trying to deliver. You will have people who has never use a computer their whole life, does not know what is email as they are so familiar with snail mail,


I do not know what is required to be a good trainer because I am not even one to begin with, but unfortunately now I am dwelling into a 'something' which requires me to do extra work. i don't mind but I need to know if its worth it? I so need an opinion at the moment :)